FAQs
Where is the clinic?
I am in central Marlow at the Courtyard Clinic Marlow on Marlow High Street. There are two ways to access the Courtyard Clinic, either via the high street, the big door in between Gails Bakery and Simmons and Sons, through the alleyway and the Courtyard Clinic is on the right. Or via Liston Road, through the car park on the left of the M&S walkway through the brick entrance, above you the building says Courtyard House, walk under the under croft and the Courtyard Clinic is on the left. The nearest parking is Liston Road Car Park or the High Street for early morning/evening appointments. I will sent you full access details on your confirmation email.
Accessibility: The treatment room is on the ground floor, its a flat walk from the high street and down a small cobbled slope and step if accessing from Liston Road , disabled parking on the double yellows on Liston Road or the High Street. There is an accessible toilet at the clinic. Please contact me in advance if you have concerns regarding your mobility and access and we can talk through the easiest way to access.
What should I wear ?
Soft Tissue treatment is a hands-on treatment and therefore some degree of undress is required. It’s a good idea to wear some shorts, and suitable underwear, shorts for guys and ideally for ladies a normal bra as opposed to a sports bra and shorts if possible. Towels will be used for your comfort and dignity throughout the treatment. I advise removing necklaces and bracelets if possible.
For Pilates you will need comfortable clothing such as leggings, a top and normal socks or Pilates socks (with extra grip).
What should I bring with me ?
If you have a specific injury or condition it’s a good idea to gather your thoughts before the session with a list of dates of injuries and treatment which can speed things up.
If it is your first appointment, I will send you a link to a consultation form prior to the appointment, this needs to be completed 48 hours before your appointment.
For Pilates please bring your water bottle, mat, band and any props specific to your class.
Will the treatment hurt are there any adverse effects ?
Although some aspects of sports massage can be uncomfortable and lead to soreness for a day or so after the treatment, it shouldn’t be painful during the session, your comfort will always be a priority. Different clients respond differently to massage and its important during the consultation that you are open about any previous reactions you have had to massage and feedback after your session. Some clients after a deep tissue session can feel tired for a day or so afterwards, this is a positive sign as the body is working hard to flush out the waste products from the muscles. Its advisable to drink water after the session as massage to re-hydrate the body and avoid alcohol.
If you are planning a competitive event, long cycle etc, please discuss timings of your last pre event treatment as the optimum time may be several days prior to the event for pre and a couple of days afterwards for a post event treatment, if you can factor in a treatment prior to your rest day this is ideal.
How many sessions will I need ?
The number of sessions will depend on each individual. We recommend regular treatments every 4-6 weeks as part of an ongoing preventative maintenance plan rather than waiting until something goes wrong.
What if I need to cancel or rearrange ?
Take a look at our full terms and conditions for details on cancelling. https://www.yourbodyworkshop.co.uk/terms-and-conditions/ , the online booking system allows you to reschedule your appointment up to 48 hours beforehand. Please note there are different terms around cancelling due to Covid19 all can be found in the Terms and Conditions.
For Pilates group classes, these are booked per block, I will endeavor to run one catch up class per block online if you are unable to attend a session.
What is the cost and how do I pay ?
The cost of your treatment will depend on the length of the session and if it’s your first appointment or a follow up. Payment can be made online via a secure payment system at the time of booking or in advance of your appointment. We are unable to offer credit. If you pay for your appointment on booking and then cancel within the cancellation period then your payment will be refunded onto the card you paid with. If you need to rearrange to Covid19 issues then your credit will be applied to your next appointment which valid for 3 months.
For group Pilates all payment is due at the time of booking to secure your place on the block. A secure payment link will be sent online.
Can I claim on my Health Insurance ?
Healthcare cash plans are insurance policies that instead of covering for treatment of acute medical conditions, help pay for the cost of routine healthcare such as going to the dentist, opticians, physio or in some cases, sports massage.
The following private Healthcare Cash plans recognise Sports Massage Association members as providers of treatment, and consequently you may be entitled to claim back all, or part of the cost of their treatment (see detail below). I will provide a receipt for you to forward in order for you to claim reimbursement.
Health Shield: SMA are listed therapy providers. You can claim between 50 and 100% of the cost of treatment (depending on plan details) as long as you have selected Health and Wellbeing as one of their benefits. Link to details
Westfield Health: SMA therapists are listed therapy providers. However, be aware that only the Mosaic plan covers Sports Massage and then, only if it is a chosen benefit. I recommend you check with Westfield prior to treatment to ensure re-imbursement of treatment cost Link to details
Medicash: SMA therapists are listed therapy providers however be aware that only some plans cover sports massage (if they have selected complementary therapists), and the amount you can claim varies from 50 to 100% of the treatment cost depending on the policy, I suggest you check you policy first Link to details .
Simply Health: SMA therapists are listed therapy providers however be aware that not all plans (Optimise Plus is one) cover sports massage and the amount clients can claim varies from 50 to 100% of the treatment cost depending on the policy, I suggest you check you policy first link to details
Private Health Insurance also known as Private Medical Insurance (PMI), is specifically pay for treatment of medical conditions requiring imaging or surgery etc. These policies at the current time do not cover Sports Massage/Soft Tissue Therapy treatments
What is the difference between a spa massage and a sports massage ?
Sports massage practitioners who hold a level 5 qualification in sports and remedial massage and will use a variety of assessments, treatments and rehabilitation skills to work with you. The aim is to address each of these issues and to enable and promote healthy functioning throughout your whole musculoskeletal system. Elements of the massage will be relaxing but aromatherapy oils aren’t always used, and I don’t know anyone yet who has fallen asleep in a sports massage. Spa Style Massage therapist are generally qualified to Level 3.
Level 5 Practitioner’s have an advanced knowledge of anatomy and physiology and it’s likely that you may be given some “homework” and after care guidance in the form of exercises and lifestyle advice. This is to help you to help yourself to prevent future problems occurring and to take an active role in your recovery.
Which aromatherapy oils do you use ?
I use doTerra high grade therapeutic essential oils to enhance the treatments in my practice through aromatherapy massage and during Soft Tissue Treatments by treating specific conditions or areas of the body with oils. I also use these oils during the doAroma Reiki Experience treatment which is an indulgent hour combining massage, oils and energy healing through Reiki.
These oils are naturally occurring, volatile aromatic compounds are found in the seeds, bark, stems, roots, flowers, and other parts of plants. I may use a single oil or a blend of oils.
I love to diffuse different oils to feel the benefit aromatically in my clinic depending on the treatment, time of year and client preference.
You can shop the doTerra range through my site, to purchase oils, diffusers and beauty products to use at home. If you need any help choosing please do contact me, The link to my shop is here https://www.mydoterra.com/deehudson2/#/
REGULATION AND INSURANCE
What about the practitioners insurance?
All practitioners at Your Body Workshop are qualified, hold a current First Aid certificate and professional and public indemnity insurance, for the services provided.
Who governs Soft Tissue Therapy ?
There are several professional associations, I am a member of one of the larger organisations the Soft Tissue and Sports & Remedial Massage Therapists the SMA the Association for Soft Tissue Therapists (SMA).
I am required to complete a minimum of 15 hours continuing professional development training per year to stay up to date.
To be a member of the SMA you need a level 5 qualification; it also oversees the awards of both BTEC Level 5 and BTEC Level 4 qualifications. Spa style massage massages are generally governed by VTEC which has its root in the beauty industry.
Please note Soft Tissue is not currently a regulated profession like Physiotherapists who’s treatment is considered higher risk and we are not currently integrated into the NHS system.
Who governs Pilates
I am a member of the Body Control Pilates Association, The Body Control Pilates Academy and The Society for the Pilates Method. The Society for the Pilates Method brings together three of the UK’s most recognised Pilates training providers who represent the industry, but also to develop and implement new Pilates occupational standards that will underpin both the quality of training and the quality of teaching
- the specialist Pilates training providers who deliver quality, in-depth training and who work to uphold and protect the integrity of the Method.
- the individual teachers for whom teaching Pilates and developing their skills and knowledge are both a passion and a career.
The Society for the Pilates Method (SPM), a not for profit organisation registered at Companies House. Its Founders are Body Control Pilates, the Pilates Foundation, and Michael King Pilates.
All Body Control Pilates teachers have qualified from the most comprehensive matwork teacher training course available (accredited against the UK Level 3 Pilates national standard) and are members of Europe’s largest Pilates organisation, the Body Control Pilates Association. This ensures that they work to a strict Code of Practice governing class sizes (maximum 12 for matwork) and continued education to ensure that their knowledge is current and meets ‘best practice’.
COVID19 – what is different and what you need to know
I will follow the government guidelines for Close Contact Services and the specific guidelines from the SMA for Soft Tissue Therapists. I have undertaken World Health Organisation Infection Control and PPE training and Covid19 Barbicide training and Covid19 training for Massage Therapists. If you would like to discuss any concerns around Covid19 please contact me on info@yourbodyworkshop.co.uk
When you arrive for your treatment appointment:
✔ I will be wearing a mask for close contact treatment, masks are now optional for clients, but if I am working for a long period around the head and neck I may ask you to wear a mask.
✔ I have allowed additional time between appointments to ensure each client has sufficient time to leave the premises before the next client arrives and to thoroughly air and clean the room.
There is still risk of transmission in still possible in close contact services. If you have concerns please contact me in advance of your appointment.
Please be assured that Your Body Workshop will follow the government and my professional bodies guidelines regarding cleaning and PPE and where possible still adhere to social distancing guidelines.
Prior to your Pilates Classes
For Pilates classes where social distancing is possible, there is not a requirement to wear a mask throughout the class once we are on our mats. As the venues vary you will be sent specific details by email regarding your Pilates class and Covid19 precautions.